Shipping policy
AirRelief partners with major international shipping companies like FedEx, SF Express, DHL, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer free world-wide shipping.
You will only be charged for your product order cost, and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require 3 working days on average to fulfil your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 16 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 3-7 Business days |
| Canada and Europe | 3-7 Business days |
| Australia, New Zealand | 3-7 Business days |
| Rest Of The World | 7-18 Business days |
While we will do all that we can to make sure you order is delivered on time, AirRelief game cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Customs and Duties
While international shipping is free, please note that countries such as South Africa and some South American countries (including Brazil, Argentina, Chile, and Colombia) may charge import duties, taxes, or handling fees upon arrival. These charges are determined and collected by local customs authorities and are not controlled by AirRelief™. Payment of any applicable duties or taxes is the sole responsibility of the customer.
It is the buyer’s sole responsibility to:
-
Be aware of the import regulations and applicable taxes in their country.
-
Pay any import duties, taxes, or fees required by their local customs authority.
-
Complete the customs clearance process within the timeframe established by the local authorities.
If a package is not delivered due to failure to pay import duties or taxes, or failure to complete the customs clearance process, the package may be held or destroyed by the local customs authority.
Important: Orders that are not delivered due to the buyer’s failure to pay import duties, taxes, or to complete the customs clearance process are not eligible for a refund or reshipment. AirRelief™ shall not be held responsible for any losses arising from the buyer’s failure to comply with the import requirements of their country.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been processed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
It is the responsibility of the buyer to ensure that the shipping address entered at the time of purchase is correct. If an order is delivered to the exact address provided by the customer during checkout, and the customer later informs us that the address is incorrect, we are not responsible for the error. In such cases, the order will be considered successfully delivered and no refund or replacement will be issued. The customer is solely responsible for providing the correct delivery address when placing the order.